Last updated: June 18, 2026
This Privacy Policy explains how Jolt Media & Community Inc., a 501(c)(3) nonprofit ("Jolt Radio," "we," "us"), handles your information when you use our website at joltradio.org and our iOS and Android mobile apps (together, the "Services").
By using the Services you agree to this policy. If you do not agree, please do not use the Services.
Account information
When you create an account we collect your username, email address, and a securely hashed password.
Sign-in providers
If you sign in with Apple or Google, we receive basic identifiers from those providers to create and authenticate your account. We do not receive your provider password.
Payments
Memberships are processed by Stripe. We store a customer reference and your membership status. We do not collect or store your full card number — that is handled directly by Stripe.
Activity and content
We store your preferences (such as whether your profile is public), the hosts you follow, the shows and tracks you save, and any content you submit (such as events, shows, or mixes).
Push notifications
If you enable notifications, we store a device push token and deliver notifications through Expo and Firebase Cloud Messaging (FCM). You can turn notifications off at any time in your device settings.
Analytics
We use PostHog to understand how the apps and website are used. This may include the pages and screens you view, features you interact with, your device and app version, a device or installation identifier, and an approximate (city- or region-level) location derived from your IP address. We use this to improve the Services. We do not use it to identify you personally beyond your account.
Diagnostics & crash reporting
We use Sentry to capture crash and error reports so we can fix problems. These reports may include device information, app version, your IP address, and technical details about what went wrong.
Technical data & location
Like most online services, our servers automatically log information such as your IP address and basic request data, which we use to keep the Services secure and prevent abuse. Your IP address may also be used to determine an approximate (country/region/city-level) location; we do not collect precise GPS location.
- To create and operate your account and provide the Services
- To process memberships and donations
- To personalize your experience (follows, saves, recommendations)
- To send notifications and service emails you have asked for
- To keep the Services secure and prevent fraud and abuse
- To comply with our legal obligations
We keep your personal data for as long as your account is active or as needed to provide the Services. When you delete your account, we delete your personal data promptly, except for limited records we are legally required to keep (such as payment/transaction records held by Stripe) and short-lived security logs.
Depending on where you live, you may have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@joltradio.org.
You can delete your Jolt Radio account and associated personal data in two ways:
- In the app: open the Jolt Radio app and go to Settings → Delete Account. This deletes your account immediately.
- On the web: visit our data deletion request page and submit your account email. We process web requests within 30 days.
Deleting your account removes your profile, preferences, follows, saved content, submitted content, push tokens, and linked sign-in connections. Some records, such as payment data held by Stripe, may be retained where required by law. If you have an active paid membership, please cancel it before deleting your account.
The Services are not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us personal data, contact us and we will delete it.
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, but we work to safeguard your data.
We may update this policy from time to time. We will post the updated version here and revise the "Last updated" date above.
Questions about this policy or your data?
Jolt Media & Community Inc.
3442 NW 7th Ave, Miami, FL 33127
privacy@joltradio.org